Assitant Officer, Specialist,Operations, Consumer Banking Operation, Technology & Operations

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Settlement Operations

• Process daily settlements for digital payment channels and card transactions.
• Validate settlement files and ensure accurate financial postings.
• Investigate settlement breaks and coordinate with internal and external stakeholders for timely resolution.
• Monitor settlement exceptions and ensure closure within defined TATs.

Digital Transactions

• Manage operational activities for UPI, IMPS, NEFT, RTGS, AEPS, Debit Card, and Credit Card transactions.
• Monitor transaction failures, reversals, and customer exceptions.
• Ensure smooth processing of digital transactions with minimal operational risk.
• Support production incidents and payment outage management.

Reconciliation

• Perform daily reconciliation between Core Banking System (CBS), payment switches, card networks, and settlement reports.
• Identify, investigate, and resolve unreconciled transactions.
• Ensure accurate General Ledger (GL) balancing and financial reconciliation.
• Prepare reconciliation reports and maintain audit-ready documentation.

Chargeback & Dispute Management

• Process domestic and international chargebacks in accordance with card network regulations.
• Handle representments, pre-arbitration, arbitration, and dispute resolution within prescribed timelines.
• Coordinate with acquiring banks, issuing banks, merchants, and card networks for dispute resolution.
• Monitor chargeback trends and recommend process improvements to reduce operational losses.

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