Associate - Back Office-Bookroll

Company : Exl

Job Type : Full Time

Noida, India

Job Description - Associate - Back Office-Bookroll

Description

2 year experience with EXL

Responsibilities

Monitoring of transactions as per process guidelines

Providing event-based and frequency-based feedback

Assisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performance

Participating in team huddles and providing brief on Quality performance in the process

Brief new agents joining the process and explain how the quality function operates in the process

Co-ordinate all process improvement initiatives

Interacting with onshore counterparts and handling rebuttals

Any reporting requirement within the process

Any additional tasks assigned by QE AM/Manager

Qualifications

Graduation

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Associate - Back Office-Bookroll

Job Description - Associate - Back Office-Bookroll

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