Associate Call Management Coordinator

Company : Diebold Nixdorf

Job Description - Associate Call Management Coordinator

Description
Monitors, analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests. Serves as a single point of contact for customers in terms of issue resolution and escalations. Engages with internal service, product, sales and other teams to ensure an integrated and coordinated approach to issue analysis and resolution.

Responsibilities

Provides region-specific Incident Resolution Management system scheduling support for customers, service delivery team members, field associates and business management team members.

Identifies and records problems generated by customers or service delivery technicians.

Participates in a daily huddle to assess call volume and priorities.

Verifies technician availability, provides technicians with assignment instructions and reassigns as required to accommodate changes and ensure proper load balancing.

Utilizes the established escalation matrix for rapid resolution of issues related to service delivery incidents and / or incompletes.

Qualifications

Required Qualifications

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Call Management.
Good business English skills (Written and spoken).
Proficient in Microsoft Excel

Original job Associate Call Management Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Associate Call Management Coordinator Jobs in India

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Associate Call Management Coordinator

Job Description - Associate Call Management Coordinator

Similar Associate Call Management Coordinator Jobs in India

Mobile Apps