Associate Collections

ABOUT THE JOB:

We are currently hiring a collection associate/s for our Global Capability Center, Pune. An individual who is customer-service driven with focus on managing outstanding debts and ensure timely payments from our customers in United States, Canada, and Mexico. This individual will provide support and coordinate with the billing function of our Accounts Receivable team.

WHAT YOU'LL BE DOING:

• The primary focus of this position is to handle/collect on past due customer accounts.
• Manage customer portfolio of accounts. Focus on achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves.
• May have accounts that are high profile or classified as National Accounts.
• Follows a pre-defined strategy, emailing or calling customers as necessary.
• Replies to customers with a sense of urgency and high customer service level.
• Escalates accounts to branches and/or management when issues arise.
• Reconciles accounts that are more complex in nature, higher volume of invoices.
• Assists in providing individual metrics.
• Drive achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves.
• Monitor accounts receivable aging reports and implement proactive measures for overdue accounts.
• Monitor delinquency rates and coaching collectors on ways to decrease their delinquency rates
• Collaborate with Customer Operations and Cash Application teams to ensure a seamless end-to-end invoicing and payment process.
• Manage customer invoice portal access, submit electronic invoices, and complete required onboarding documentation.

EDUCATION AND QUALIFICATIONS:

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• 1 to 4 years of experience in collections with a focus on B2B accounts/ commercial collections /corporate customer.
• Experience of working in a Global Capability Center/ GCC/ shared services, would be an added advantage.
• Ability to work independently and make decisions in a fast-paced environment.
• Excellent communication with fluency in English language
• High degree of attention to detail
• Ability to work independently with minimal supervision, and as part of a team with strong interpersonal skills.