Associate Content Software Specialist

Why Ryan?

• Global Award-Winning Culture

• Flexible Work Environment

• Generous Paid Time Off

• World-Class Benefits and Compensation

• Rapid Growth Opportunities

• Company Sponsored Two-Way Transportation

• Exponential Career Growth

The Associate Software Content Specialist supports software content updates for tax.com. The Associate Software Content Specialist is required to update various tax content to support the Software division and maintain software databases to ensure database and report integrity. The Associate Content Specialist will collaborate closely with more senior team members to learn and develop all aspects of the role.

The ideal candidate will have analytical and problem-solving skills, coupled with strong people skills. The successful candidate will be effective in researching tax content, updating databases, navigating software backend features, and paying close attention to details. Successful Ryan team members embrace and live Ryan’s values of Pursue Excellence, Wired to Win, Generosity Matters, Build Trust and Integrity Always and will embody and demonstrate accountability.

Duties and responsibilities, as they align to Ryan’s Key Results

Culture/Team:

• Create a positive team member experience.
• Perform assign tasks on time with diligence and high attention to detail.

Tasks:

• Support a catalogue of software content and compliance requirements.
• Report changes to supported content on the assigned schedule.
• Enter reported changes into the appropriate systems.
• Perform other duties as assigned.

Skills:

• Ability to collaborate with cross-functional teams.
• Research skills using tax research tools and navigating the internet.
• Ability to effectively update content in the respective databases.
• Strong aptitude for detailed information.
• Strong technical skills.
• Excellent communication (oral, written, presentation and facilitation) skills.
• Very strong record-keeping and organizational skills.

Education and Experience:

• Bachelor’s degree or equivalent work experience.

• Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.
• Ability to work both independently and as part of a team with professionals at all levels.

Computer Skills:

To perform this job successfully, an individual must have intermediate knowledge of Microsoft® Word, Access, Excel, PowerPoint, Outlook, and Internet navigation and research. Experience with Adobe Experience Manager and Adobe Pro is plus.

Certificates and Licenses:

N/A

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

• Standard indoor working environment.
• Ability to work in a virtual environment.
• Occasional long periods of sitting or standing while working.
• Occasional long periods of standing while copying.
• Position requires regular interaction with employees and clients both in person, via e-mail and telephone.
• Independent travel requirement: none.

Equal Opportunity Employer: disability/veteran