Associate Customer Experience Manager - Udupi location

Role Summary

We are seeking a detail-oriented professional to support campus operations, ensuring process compliance, operational efficiency, and smooth stakeholder coordination.

Key Responsibilities & Outcomes

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  Operations & Compliance: 

  
  




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  Ensure 100% adherence to operational processes, SOPs, and hygiene standards

  
  




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  Performance Management: 

  
  




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  Track operational metrics and KPIs; identify gaps and drive timely corrective actions

  
  




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  Customer Experience: 

  
  




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  Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality

  
  




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  Stakeholder Coordination: 

  
  




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  Manage relationships with internal teams, clients, and vendors for seamless execution

  
  




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  Audit Excellence: 

  
  




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  Ensure hostel audit scores consistently exceed 90% through strong on-ground control

  
  




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  Initiatives & Projects: 

  
  




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  Support and execute initiatives to improve efficiency, engagement, and business outcomes

  
  




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  Community Engagement: 

  
  




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  Drive participation in community initiatives to enhance campus experience

  
  




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  Data & Reporting: 

  
  




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  Maintain accurate data tracking and reporting to support decision-making

  
  

Eligibility & Skills

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  Bachelor’s degree in Business Administration, Operations, or related field

  
  


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  Prior experience in operations coordination or similar role preferred