Associate, Customer Support Engineer (New College Graduates)

Description

• Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Phone calls / Chats / Emails from Enphase customers during assigned hours. 
• Candidate needs to agree to following as a precondition
• Work on weekends 
• Work in night shifts (9:00 PM & 11:00 PM login) shifts
• Conducting remote troubleshooting of Enphase products.
• Troubleshooting, approving and executing warranty claims.
• Providing pre-sales information about Enphase products.
• Assisting with the activation of new Enphase sites as needed.
• Documenting all activity in a central CRM/Help Desk software platform. 
• Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
• Following departmental conventions and procedures.
• Participating in ongoing training/education of industry standards and Enphase product-specific information.
• Professionally represent Enphase via all communications mediums.
• Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.
• Performing other duties as assigned.

• Should be a Graduate – B.E/B. Tech  
• New College Graduates / Freshers, with 60% and above in 10th & 12th, 70% and above in graduation only would be considered for the role. Scores are mandatory to be shared along with the resume
• Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
• Strong verbal and written communications skills in English
• Computer literate (PC skills essential, Mac OS desirable)
• General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable
• Exposure to solar/PV-related environments