Associate CX

About Expand My Business:

Expand My Business (EMB) is Asia’s largest B2B managed marketplace for digital services. The company is headquartered in Gurugram and currently employs 90+ spread across Tech, Sales, Operations and Marketing and have served over 1000+ clients worldwide. EMB has already raised capital from a few top global VCs and has closed its series A recently. EMB has grown 10X in revenue over the past 6 months post funding from Chiratae and Tanglin Venture Partners and plans a 30X growth over the next 12-18 months. EMB is looking forward to building a world
class product for buyers and vendors and thus hiring for product and engineering leadership.

Job Overview

We are looking for passionate individuals and sharp communicators who are motivated to be a part of a hyper-growth startup. The individual will assist in developing inter-departmental synergies and maximizing the organization’s sales potential while working with prospective businesses to build partnerships that enhance digital growth across all spectrums.

Responsibilities -

• Calling marketing-generated leads to identify the prospects.
• Understand the needs and gather requirements related to digital services from clients.
• Schedule appointments and meet with qualified prospects for the sales team.
• Manage and maintain accurate and up-to-date records of all calls, leads, and prospects in the CRM system
• Collaborate with the sales team to develop strategies and improve prospect identification.

Eligibility Criteria -

• Minimum experience of 6 months in a similar role. (Freshers can also apply)
• Excellent communication, objection handling, and rapport-building skills.
• Strong organizational and time-management skills
• Self-motivated and performance-driven individual
• Good in client-facing and handling objections.
• Wants to work in a high-growth startup environment.
• Has knowledge or interest in the Saas/Digital services.

What can you expect?

● An agile and collaborative work culture with great ownership opportunities.
● Strong ownership expectations.
● Working with some of the smartest and lucrative individuals.
● Strong ecosystem with cross-industry work possibilities.
● An environment driven with the “doer” mindset and high performance.
● A shot at building collaborative relations and alliances with key stakeholders.
● Working with global entities to offer time and cost efficient solutions.