DescriptionThe CH Operations team supports business leadership across stakeholder management, financial planning, key initiatives, performance tracking, and compliance to ensure effective day-to-day operations. We are seeking a senior operations lead to strengthen execution, governance, and scalability. As complexity and interaction volumes increase, this role will act as a senior execution and integration layer, owning day-to-day operational delivery and controls, while enabling greater focus on strategic priorities and forward-looking initiatives.
ResponsibilitiesRoles & responsibilities
Operational Execution & Governance:
•Own end-to-end execution across core CH Operations processes (e.g., KPI insights, timesheets, HRMS operations, headcount, compliance, utilization and operational reporting)
•Ensure data accuracy across HRMS, resource tagging and related billing inputs through clear ownership, oversight and escalation
•Institutionalize execution discipline through standardization, automation and reduced manual dependency
Performance Management & Insights:
•Drive performance management through structured KPIs, dashboards and leadership-ready insights
•Leverage data, automation and GenAI-enabled approaches to improve efficiency, accuracy and turnaround time
•Identify trends, risks and improvement opportunities across operational processes
Stakeholder & Integration Management:
•Act as a senior coordination point for complex, high-volume stakeholder interactions and cross-team dependencies
•Structure ambiguous asks, drive prioritization and ensure timely, outcome-focused closure
•Serve as an integration layer across operational teams, leadership forums and cross-functional partners
Quality, Risk & Control:
•Provide day-to-day guidance and a strong quality and control layer to minimize rework, errors and compliance risk
•Strengthen governance routines and proactively flag execution risks arising from scale or complexity
QualificationsSkills and Experience
•Experience in operations, business operations, business management, governance, or enterprise support roles
•Demonstrated end-to-end ownership across operational processes, performance reporting and business controls
•Proven ability to manage scale, complexity and change while maintaining execution discipline
•Strong written and verbal communication skills for senior-leadership engagement
Preferred technical & functional skills
•Strong understanding of operations execution, governance and enterprise process design in complex environments
•Ability to translate business requirements into scalable execution models, controls and routines
•Experience across headcount, utilization, performance metrics, dashboards and insight generation
•Working knowledge of automation, workflow optimization and GenAI-enabled efficiency use cases within operations
•Comfort working across financial, people, compliance and operational data
•Advanced proficiency in MS Excel, PowerPoint and Word; exposure to Power BI / Power Automate or similar tools is an advantage
Key behavioral attributes/requirements
•Strong execution ownership mindset with comfort operating in ambiguity and scale
•Ability to balance strategic context with hands-on operational depth and end-to-end ownership
•High stakeholder maturity with the ability to manage complex, high-volume interactions
•Structured, outcome-driven problem solver with strong judgement
•Ability to guide and influence across teams without formal authority
•High standards of integrity, discretion and accountability
This role is for you if you have the below
Educational qualifications
•Postgraduate
Work experience
•The candidate must have c.12-15 years of relevant experience in a similar role
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