Associate Director / Director India Operations

• Develop, implement, and oversee crisis management protocols to address operational disruptions, cybersecurity threats, and emergency situations.
  


• Act as the key escalation point for any operational, security, or IT-related incidents, ensuring swift and effective resolution.
  


• Establish preventive strategies, conduct regular risk assessments, and lead post-incident analysis to enhance preparedness.
  


• Collaborate with IT, Admin, and Operations teams to ensure business continuity and disaster recovery planning.
  

• Act as the primary liaison between India operations and global teams, ensuring smooth communication and alignment with international business objectives.
  


• Work closely with cross-functional teams across different time zones to drive operational efficiency and standardization.
  


• Implement best practices and share insights with global stakeholders to optimize business processes.
  


• Represent India operations in global meetings, providing strategic updates and operational feedback
  

• Oversee daily operational functions, ensuring all departments (IT, Admin, and Operations) work cohesively to meet business goals.
  


• Develop and implement policies to improve overall operational efficiency, compliance, and productivity.
  


• Monitor KPIs, budgets, and performance metrics to ensure alignment with organizational objectives.
  


• Spearhead process automation, digital transformation, and innovation strategies to enhance operational capabilities.
  


• Ensure adherence to regulatory, legal, and corporate compliance requirements in India.
  

• Foster a collaborative, high-performance culture within the night shift team.
  


• Monitor team progress, provide feedback, and facilitate training to enhance skills and engagement.
  


• Resolve team conflicts and promote a positive work environment.
  

Requirements

• Bachelor’s/Master’s degree in Business Administration, Operations Management, Business Administration, Law, Public Policy, or a related field.
  


• 10+ years of experience in operations management, with at least 5 years in a leadership role overseeing IT, Admin, and Operations, Legal
  


• Proven track record in incident & crisis management, business continuity planning, and risk mitigation.
  


• Strong experience in working with global teams and handling cross-functional coordination.
  


• Knowledge of IT infrastructure, security protocols, and administrative processes to facilitate seamless operations. Strong understanding of regulatory frameworks, legal compliance, and government processes.
  


• Excellent negotiation and relationship-building skills.
  


• Problem-Solving: Ability to handle sensitive legal matters, crisis situations, and compliance challenges.
  


• Networking: Established connections with government officials, law enforcement, and regulatory bodies are a plus.