Associate Director of Professional Services

General Purpose:

The Associate Director of Professional Services is a key member of the company Management Team and is responsible for delivery of client services projects related to implementation of RxLogix products.

Important Note: Request you to not apply for this job if you do not have possess all of the following:

• Leadership experience with a solid track record and proven success


• Business acumen and understanding of running a department or a division where productivity, resource utilization, quality, timely delivery and employee and client satisfaction are paramount.


• Proven experience of establishing processes, best practices and tools for planning, execution and communication of reports and metrics with transparency.


• Be supremely organized, detail-oriented, and a true self-starter


• Exceptional leadership skills with the ability to develop and build the team

Essential Duties & Responsibilities:

• Project Implementation

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  • Responsible for Business, Validation and Training workstreams of client implementation/upgrade projects
  
  
  • Define the client implementation/upgrade project execution strategy
  
  
  • Support project charter and project plan reviews
  
  
  • Review project status reports provided by respective project managers and take appropriate actions to meet the delivery timelines
  
  
  • Provide Subject Matter Expertise on client projects
  
  
  
  

• Planning

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  • Provide leadership and strategic plan for managing the resource requirements of the organization.
  
  
  • Responsible for maintaining strategic direction and growth
  
  
  • Proactive capacity planning, management, resource utilization and cost containment
  
  
  • Provide feedback to CoE processes and toolsets for improvements
  
  
  
  

• Processes

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  • Establish standard product implementation practices
  
  
  • Periodic analysis of metrics and lessons learnt and identification of improvement for continuous process improvement
  
  
  • Maintain a global repository of implementation artifacts
  
  
  
  


• Team Management:
  
  
  
  • Provide support to the head of department in managing resource allocation, staffing decisions, and professional development
  
  
  • Continuously train and mentor direct reports to ensure that they are following delivery methodology, processes, systems usage, and are meeting or exceeding performance standards
  
  
  • Promote a culture of collaboration and teamwork across organizational boundaries
  
  
  • Conduct regular meetings with team members
  
  
  • Project assignment for team members
  
  
  • Conducting performance appraisals for team members, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions
  
  
  
  

Minimum Requirements: 

• Bachelor or Master degree from highly credible institutes


• Minimum 12+ years’ total work experience including minimum 10 years of product/project delivery experience in life sciences.


• At least 3 years of experience in a leadership position in a fast-paced technology industry


• In-depth knowledge in life sciences domain, regulatory requirements, business process improvement.


• Understanding of regulatory requirements of Aggregate Reports – PBRER, DSUR, PADER, IND etc.


• At least 5 years of experience in client implementation projects


• A background of success in a highly technical environment is a must, along with a proven ability to quickly learn, master, establish and apply new technologies


• Excellent written and verbal communications skills are required, no exceptions


• Advanced abilities with standard office software applications (e.g., spreadsheets, word processing, presentation, project plan) is required


• A distinctive blend of business, IT, financial, and communication skills


• Excellent analytic, strategic conceptual thinking, strategic planning, and execution skills

Preferred Qualifications

• Highly desirable to have experience in software development for Healthcare or Life Sciences companies.


• Hands-on experience on drug safety applications like Argus Safety, ARISg etc.


• Experience working with international cross-functional teams is highly desirable


• Project Management experience is a plus

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Travel Expectations

• Less than 25%