Associate, Employee Relations

Employee Services, Canteen & Transport

• Develop and maintain canteen and employee transport policies and procedures in accordance with applicable legal requirements and corporate standards.
• Support the implementation and continuous improvement of canteen and transport services.
• Manage day-to-day canteen operations in accordance with the organization's prescribed safety, hygiene, and food-quality standards.
• Address and resolve employee queries and concerns relating to canteen and transport services.
• Coordinate with canteen maintenance, Safety, and Medical teams to close identified observations and corrective actions.
• Ensure required preventive maintenance/service arrangements are in place for canteen equipment.
• Coordinate periodic food testing and maintain reports and documentation for audit purposes.
• Provide payroll inputs relating to applicable canteen and transport deductions.

Vendor & Contractor Management

• Manage service providers supporting canteen, transport, reception, drivers, mailroom, and other employee services.
• Coordinate purchase/service-order renewals with the Purchasing team to ensure continuity of services.
• Verify attendance and validate monthly invoices for outsourced employees and service providers.
• Manage end-to-end contractor compliance and maintain documentation required for statutory and internal audits.
• Monitor vendor performance against agreed service levels, safety standards, commercial terms, and compliance requirements.

Budgeting & Administration

• Prepare the annual Employee Services budget and coordinate with Finance for review and approval.
• Monitor operating expenditure and support invoice processing and reconciliation.
• Coordinate food and hospitality arrangements for senior leadership visitors and government delegations.
• Maintain accurate records, reports, and documentation relating to employee services and administration.

Employee Relations & Compliance

• Support employee grievance handling and timely resolution of workplace concerns.
• Respond to employee queries relating to pay and benefits, coordinating with relevant teams where required.
• Support labor cases, conciliations, and ongoing or upcoming employment-related litigation.
• Maintain working knowledge of applicable labor legislation and statutory requirements, including:
  • Employees' State Insurance (ESI)
  • Employees' Provident Fund (EPF)
  • Payment of Gratuity requirements
  • Factories Act and applicable occupational safety legislation
  • Industrial Employment Standing Orders
  • Industrial relations and dispute-resolution requirements
• Develop effective working relationships with relevant government and regulatory authorities.

Vehicle & Transport Administration

• Manage applicable vehicle surrender/buyback processes for eligible employees during separation.
• Coordinate used-company-vehicle auction activities.
• Liaise with the Regional Transport Office (RTO) and other relevant authorities on lease/company vehicle matters.
• Coordinate administrative matters relating to employee transportation and associated service providers.

Security, Access & Audit Support

• Coordinate access-control activation for new employees and timely removal of access for separated employees.
• Maintain required security-related administrative data and records.
• Support internal and corporate audits and ensure timely closure of observations and corrective actions.
• Maintain appropriate documentation and audit trails for administrative processes.

Qualifications

Education

• MBA specializing in Human Resources, MSW specializing in Human Resources/Industrial Relations, or an equivalent postgraduate qualification is preferred.

Experience

• 3–6 years of relevant experience in Employee Relations, Industrial Relations, Plant HR, and/or Administration.
• Experience in a manufacturing environment is strongly preferred.
• Experience in the automotive or multinational manufacturing sector would be an advantage.

Functional Knowledge

• Employee Relations and grievance handling
• Plant administration
• Canteen and employee transport management
• Vendor and contractor management
• Contractor/statutory compliance
• Labor-law fundamentals
• Audit documentation and corrective-action closure
• Budgeting and invoice validation
• Employee compensation and benefits processes
• Vehicle/fleet administration

Skills

• Strong stakeholder, employee, and vendor management skills.
• Good negotiation, influencing, and conflict-resolution capabilities.
• Ability to remain effective during operational issues or crisis situations.
• Strong analytical, reporting, and documentation skills.
• Strong attention to detail and ability to manage multiple operational activities simultaneously.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook.
• Effective written and verbal communication skills.
• Ability to work effectively with cross-functional and culturally diverse teams.

Language Requirements

• Professional proficiency in English and Tamil is mandatory.