Associate Engineer IT Support

Title: Associate Engineer, IT Support
Location: Bengaluru

• Should have a minimum of 2 to 3 years’ experience.
• Manage and Administer Laptop, Desktop, virtual servers, primarily Windows
• Installation & support of Windows, MAC OS, iOS and Android devices.
• Asset Management.
• Apply regular security patches and software updates.
• Experience and Expertise on Windows 11, Active Directory, DNS, DHCP, IIS, Fileservers, Group Policies, FTP & SFTP etc.
• Knowledge of Patch management using tools like SCCM.
• Understanding of WAN/LAN architecture, VPNs.
• Ensure Service Level Agreements are met and maintained.
• Should be flexible to work as per Business requirement.
• Experience in Ticketing system, Asset management, Monitoring tools, User/Server Backups
• Should have experience supporting business events and video conference solutions, like Google Meet, Zoom etc. 
• Monitor/ analyze and fix problems due to, memory / CPU utilization Monitor event logs other system logs to report and provide fixes to errors Start/stop services/process and restart servers to provide work around
• Flexible to work on rotational shifts.