Associate Engineer, Professional Services

• Basic understanding of telecom network architecture (e.g., 2G,3G,LTE/5G,ORAN, Core)
• Knowledge of network monitoring tools and troubleshooting procedures
• Familiarity with IP networking concepts (IP address, ping, traceroute, etc.)
• Knowledge of Linux commands
• Good communication skills for interacting with customers and internal teams
• Problem-solving mindset and attention to detail

What you will do:

• Responsible for 24/7 Network monitoring, rotating shift basis 
• Troubleshoot and resolve customer-reported issues
• Coordinate with L2/L3 teams for escalations and complex problem resolution
• Perform 1st level of analysis
• Deliver daily, weekly and monthly KPI reporting