Associate, ERP Commercial Order Management

Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock.  The Zoetis Tech & Digital (ZTD) Global ERP organization is as a key building block of ZTD comprising of enterprise applications and systems platforms.

Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.

At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare.

The primary purpose is to provide functional expertise in SAP Sales & Distribution (SD) to support and optimize Commercial Order Management (COM) processes across the Order-to-Cash (OTC) cycle. The Associate will work closely with business stakeholders, technical teams, and implementation partners to ensure seamless integration of SAP SD with other ERP modules and downstream systems. Key accountabilities include –

• Managing and supporting end-to-end SAP SD configuration including sales order types, pricing procedures, billing, delivery, and shipping processes.
• Providing functional support to resolve Order-to-Cash (OTC) incidents, including root cause analysis and problem resolution.
• Configuring and customizing SAP SD solutions to meet specific commercial business needs, including supporting process design and go-live activities.
• Creating and maintaining functional documentation including business process design documents, functional specifications, and user guides.
• Conducting testing activities including unit testing, system integration testing (SIT), and user acceptance testing (UAT) to ensure reliability and performance of OTC solutions.
• S/4HANA OTC: Familiarity with S/4HANA-specific OTC Business Partner (BP) model and SAP Fiori apps.

POSITION RESPONSIBILITIES

Percent of Time

Configure, maintain, and continuously improve SAP SD processes covering Order-to-Cash (OTC) including sales order management, pricing, billing, shipping, and inter-company flows.

20%

Provide functional support for incident resolution, root cause analysis, and business process troubleshooting across the Commercial Order Management landscape.

30%

Partner with business stakeholders to gather requirements, perform fit-gap analysis, document functional specifications, and deliver end-to-end testing (unit, SIT, UAT).

30%

Drive continuous improvement initiatives, adherence to SAP best practices, and maintain functional documentation including configuration guides and process flow documentation, Utilize AI and Automation skills for process improvements.

20%

ORGANIZATIONAL RELATIONSHIPS

• Collaborate with business stakeholders across Commercial, Finance, and Supply Chain to gather requirements, understand OTC processes, and ensure SAP SD solutions align with organizational goals.
• Work with implementation partners responsible for deploying, configuring, or maintaining integrated SAP solutions within the client’s IT landscape.
• Coordinate with technical developers, Basis team, and other functional ERP teams (MM, FI/CO, WM/EWM) to implement solutions, share knowledge, and address cross-module challenges.
• Utilize AI and Automation skills to deliver value and drive improvements

EDUCATION AND EXPERIENCE

Education:

• Bachelor’s degree in information technology or computer science

Experience:

• 0 - 2 years of hands-on SAP SD functional experience with demonstrated expertise in Order-to-Cash (OTC) processes.
• Experience in SAP S/4HANA environments preferred; ECC experience considered with willingness to upskill. Ability to quickly learn existing business processes and combine knowledge from multiple disciplines (e.g., SAP capability, standard industry best practice) to produce an optimal solution for business.
• Leverage latest AI toolset and automation capabilities to work on business problems in the Commercial Order Management area.

TECHNICAL SKILLS REQUIREMENTS

• SAP SD Configuration: Expertise in sales order types, item categories, schedule line categories, pricing (condition technique), output determination, billing types, and delivery processing. S/4HANA OTC: Familiarity with S/4HANA-specific OTC Business Partner (BP) model and SAP Fiori apps. Integration Knowledge: Understanding of SAP SD integration with MM, FI/CO, and WM/EWM.
• Testing & Documentation: Proficiency in writing functional specifications, test scripts, and process flow documentation. Excellent communication, customer management, and strong problem-solving and analytical skills. Enterprise mindset to ensure data integrity, compliance, and security.

PHYSICAL POSITION REQUIREMENTS

Regular working hours are from 11:00 AM to 7:00 PM IST (ICC Second Shift) to support EST business hours. Increased overlap with the EST time zone may be required during production go-live activities and critical support windows.

Sometimes, more overlap with the EST Time zone is required during production go-live.

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.