Associate, Field Service (Commission)

About Whirlpool Corporation\n\nWhirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. \n\n## The team you will be a part of\n\nYou will be part of the Service Team.\n\n## This role in summary\n\nTo Ensure Quality Of Operations Provided By Service Partners Of A Key partners Territory, Provide Service to Trade Partners and Maintain Revenue From Sale By Service Partner\n\n## Your responsibilities will include\n\no Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts \n\n\u2219 Defect Management and Trade \n\no Maintain trade partner satisfaction by providing timely resolution in case of \n\ndefective products at the shop floor \n\no Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs \n\n\u2219 Training of Service Engineers \n\no Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products \n\n\u2219 Sales and revenue \n\nInternal \n\n\u2219 Coordinate with Branch Service Manager and Service Team for targets and product modifications \n\nExternal Meeting up with Service Partners to ensure efficient customer service \n\nProvide guidance and technical support to Service Engineers \n\nMeeting up with trade partners and ensure defect resolutions\n\no Promote sales of accessories, water products, spare parts and stabilisers to the Interface with service quality team and service partners to communicate targets and incentive schemes Quality of Service Partner operations Defect resolution for Trade Partners Technical support to service engineers Sale of accessories and other products \n\n## Minimum requirements\n\nB.Tech \n\n## Preferred skills and experiences\n\n\u2219 Mechanical/Electrical concepts and theory \u2219 Have Passion \u2013 for our products, brands and consumer \u2219 Sales intuitiveness \u2219 Be Bold \u2013 follow your aspirations and develop plans to \u2219 Good communication skills achieve what many think is not possible; informed risk taking is rewarded \n\n\u2219 Play To Win \u2013 consistently demonstrate the drive, \n\ndetermination and persistence to succeed \n\nConstraint\u2019s /challenges : \n\nAdherence to company policies relating to Stock Management, Replacement, etc \n\nConnect with us and learn more about Whirlpool Corporation\n\nSee what it\u0027s like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.\n\nWhirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.\n