Associate General Manager - ERC

About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.
More information about us is available at: https://www.voyaindia.com

Job Description:

We are seeking a highly skilled and experience Business Continuity Management professional. The role will be based out of Bangalore. This is a middle management role, report to the Associate Group Manager Business Continuity and Disaster Recovery. This role has a primary requirement to work closely with US business teams supporting US business hours and support India business teams being a backup for Business Continuity Manager. The primary requirement is to deploy and maintain an adequate and effective business continuity framework for the India and US office. The role will require you to collaborate with Voya US business teams to develop strategies that align with our global business needs. You are expected to have strong knowledge of enterprise Business Continuity planning

Primary Skill:

Business Continuity Management, Crisis Management

Secondary Skill:

Disaster Recovery Management

Roles And Responsibilities:

 Responsible for managing the Voya IT Business Continuity Plans across US and India.

 As a contributor to the Business Resilience Office, this role is expected to work fairly independently in     partnering with business departments to development and maintain Business Impact Analysis and Business Continuity Plans in accordance with pre-defined Program requirements.

Consulting with the BC Plan Owners and BC Plan Coordinators to complete the annual lifecycle of Business Impact Analysis, BC Plan update, Walkthroughs and sign off.

 Provide support to the Plan Owners at time of event

 Be on call as per the rotation followed by the team and be available at the time of event.

 Support Enterprise Business Resilience Program with data governance

 Develop and maintain a robust IT business continuity plan and ensure the plans align with current business conditions and further, is in line with corporate defined standards and framework.

 Data quality monitoring and regularly scheduled report generation

 Ability to prepare any adhoc presentations and create dashboards

 Having knowledge on Tableau, Riskonnect, Everbridge will be advantageous.

Role Requirements

Bachelor's Degree or equivalent experience.

A Business Continuity professional with a minimum of 15 years’ experience.

Ability to support during US hours i.e. 5:00 pm to 1:00 am IST

Demonstrated knowledge and experience within an enterprise business resilience or business continuity role.

 Demonstrated ability in dealing with challenging and changing situations.

Demonstrated ability to maintain effectiveness under pressure and with aggressive time constraints.

Knowledge of Business Continuity areas (BC Planning / Documentation, BIA, Crisis Management).

Strong written and verbal communication and presentation skills.

Must demonstrate ability to work as a member of a geographically diverse team.

Excellent communication skills, especially related to facilitation, documentation, and reporting.

Must be available for ‘on-call’ duties in support of any incidents or events occur outside business hours. Experience

Minimum 15 years’ experience in managing Business Continuity Plannin

Qualifications:

Bachelor's Degree or equivalent experience.

Location:

Bangalore

Mode of Work:

Hybrid