Associate, Install Coordinator

Who We Are

Based in Austin, Texas, Acumera is a leader in managed network security and automation services for multi-site businesses' payment systems and operations. Acumera provides software-as-a-service (SaaS) solutions for edge computing, secure edge networking, network operations, visualization, and security. Our clients focus on growing their companies using Acumera’s remote systems visibility, strong data security, and simplified compliance services. Since 2002, Acumera has been our clients’ trusted network partner. 

We’re a growing company looking for motivated professionals to join our team!

Responsibilities

Calling Customer and fix Installation Scheduling for products purchased from Acumera.

Coordinate with Installation team to ensure timely Installation. 

Resolve Customer queries and issues.

Update systems as per procedures to enable billing.

Preferred Qualifications

Having experience of Order fulfilment process and delivery to customers.

Assist team with scheduling complex customer installs. Handle customer calls.

Assist management with day-to-day reporting. Work on adhoc projects as assigned by management and complete the projects. within the timeline. Ex: Customer Outreach program.

Proven working experience in stake holder management or a relevant role.

Good communication skills, ability to understand and clearly communicate with customer.

Ensure high customer satisfaction among business stakeholders.

Education 

Graduate/ Post Graduate with relevant experience of 2-4 Years

Perks of Acumera

Group medical insurance.

Paid company holidays.

Casual dress code

Cab facilities for employees working in shifts.

Fully stocked snacks at office.

Vibrant and Inclusive Workplace Atmosphere.

Flexible work environment and an opportunity to grow as we grow.

Acumera is an equal-opportunity employer.  All final candidates will be subject to a pre-employment background check.