Associate - Key Account management

About SPOCTO

Spocto (https://spocto.com), a Yubi Company (https://www.go-yubi.com/), is a big data analytics company on a mission to revolutionize the digital debt collections industry. As a fintech company that uses Artificial Intelligence (AI) & Machine Learning (ML) to enhance customer reach, engagement, and interaction; Spocto is a pioneer in disrupting the debt collections industry with intelligence. With a purposeful approach towards digitizing rural India through banks & NBFCs, our solutions are already test marketing various products to revolutionize eCollections. Our spirit of innovation & passion to help organizations create greater business impact is reflected through our domain expertise, success rate, client confidence and newer age solution driven approach towards the business. With proprietary algorithms we strive to bring dignity into the debt collections process, ensuring better customer experience and resulting in improved customer relation and retention. 

As we continue to grow and disrupt the market through our innovative solutions, we are now part of Yubi - India’s first and largest institutional debt platform that provides full-stack debt infrastructure across discovery, execution and fulfillment. 

In March 2022, Yubi became India’s fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million. Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the segment.

Inviting applications for the role of Associate-Key Account Management(Platform Sales)

Key Responsibilities

• Manage and support a portfolio of high-impact clients across banking, lending, payments, or digital finance segments.
  
• Build deep, consultative relationships with stakeholders on the client side (product, tech, operations, strategy).
  
• Monitor account health, usage, and satisfaction metrics to proactively identify risks and growth opportunities.
  
• Serve as the voice of the customer internally to influence product, engineering, and operations roadmaps.
  
• Partner with internal teams to resolve operational or technical issues with speed and precision.
  
• Conduct quarterly business reviews (QBRs), performance analysis, and strategic planning with key accounts.
  
• Negotiate renewals, upsell value-added services, and ensure commercial alignment.
  
• Stay up to date with market trends, competitor moves, and regulatory developments affecting client strategy.
  

Requirements

• Bachelor's degree in Business, Finance, Economics, or a related field (MBA or equivalent preferred).
  
• 3–5 years of experience in key account management, B2B client success, or partnerships in a Fintech, SaaS, or financial services setting.
  
• Strong analytical mindset with proficiency in Excel, PowerPoint, and CRM systems (e.g., Salesforce, HubSpot).
  
• Excellent verbal and written communication skills, including experience in stakeholder engagement and presentations.
  
• Ability to navigate complex client organizations and influence senior decision-makers.
  
• Passion for innovation in finance, digital products, and technology-driven business models.
  

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. 

At Yubi, People are at the core of the business and our most valuable assets. Yubi is constantly growing, with 1000+ like-minded individuals today, who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come, join the club to be a part of our epic growth story!