Associate Lead Program Management, College Operations

Associate Lead - College Operations, Student Success 

IIDE is Asia’s most trusted digital marketing institute, offering government -recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future -ready in the ever -evolving digital landscape.

About the Role:

As the Associate Lead – Program Management, College Operations, you will support the Lead in overseeing the delivery of IIDE’s undergraduate programs in collaboration with partner colleges across Mumbai and outside Mumbai. You will manage day -to -day program operations, ensure smooth stakeholder coordination, and drive student experience and operational excellence across assigned colleges. This role requires strong execution capability, team supervision experience, and the ability to manage escalations while maintaining high standards of program delivery and student satisfaction.

What You'll Do:

• Oversee end -to -end operational execution of assigned programs from onboarding to course completion.
  
• Ensure academic schedules, faculty allocation, and program milestones are delivered as planned.
  
• Monitor student lifecycle metrics including engagement, retention, CSAT, and NPS to meet defined benchmarks.
  
• Support the Lead in implementing strategies to enhance program quality and operational efficiency.
  

• Act as a key operational point of contact for assigned partner colleges.
  
• Ensure alignment on curriculum delivery, infrastructure readiness, academic calendars, and certification processes.
  
• Build and maintain strong working relationships with college faculty, administrators, and internal stakeholders.
  

• Handle escalations from students, parents, and college representatives in a timely and professional manner.
  
• Identify recurring operational challenges and proactively recommend corrective actions.
  
• Ensure resolution timelines are met and documented effectively.
  

• Supervise and guide a team of Associates/Senior Associates to ensure smooth daily operations.
  
• Monitor task allocation, productivity, and performance against defined KPIs.
  
• Provide ongoing coaching and feedback to drive accountability and quality standards.
  
• Support the Lead in resource planning and faculty coordination while optimising operational costs.
  

• Plan and execute orientations, guest lectures, workshops, masterclasses, and graduation ceremonies.
  
• Ensure seamless coordination with partner colleges for academic and extracurricular activities.
  
• Maintain high standards of event execution aligned with program objectives.
  

• Implement defined workflows and SOPs to streamline college operations.
  
• Utilize ticketing systems and operational tools to track queries and ensure timely resolution.
  
• Support process improvement initiatives to enhance efficiency and stakeholder satisfaction.
  

• Track attendance, assignment submissions, assessment performance, feedback scores, and retention data.
  
• Generate periodic reports and dashboards for review by the Lead and senior leadership.
  
• Use insights to recommend improvements that enhance student outcomes and operational delivery.
  

• Collaborate with admissions, academic, and placement teams to ensure seamless program integration.
  
• Support placement initiatives by coordinating student readiness activities and recruiter interactions.
  
• Guide students on résumé building, interview preparation, and career planning strategies.
  

Who You Are:

• 4–6 years of professional experience in program management, college operations, or student -facing roles, preferably in education or EdTech.
  
• Prior experience supervising or mentoring a small team with accountability for operational outcomes.
  
• Strong problem -solving and analytical skills with a structured approach to execution.
  
• Excellent communication and stakeholder management skills.
  
• Ability to manage multiple colleges/programs simultaneously in a fast -paced environment.
  

• Working knowledge of NEP, AICTE, and UGC norms.
  
• Experience using any ticketing systems, CRM tools, and operational dashboards.
  
• Exposure to process optimization and resource planning initiatives.
  
  

• Certifications or training in leadership, education management, or process improvement.
  
• Experience managing academic partnerships or multi -location programs.