Associate - Master Data Management

Location : LHGH, NAVI MUMBAI - India 

Job Req. ID : 18687  

Every contribution matters !! Join our journey of bringing the best customer experience on the table. Here is a chance for you to contribute in the role of Associate - Master Data Management 

Job Purpose: The Master Data Management - Associate will be responsible for all MDM-related activities, such as the creation, maintenance, and updating of Vendor, Customer, and Material master data. He/She will ensure that performance meets or exceeds agreed KPIs and SLAs defined between Operating Companies and the BSC, while operating within a strong internal control framework.

Accountabilities:

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  Transactional Activities:

  
  
  
  
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    Manage activities related to Vendor, Customer, and Material master data in the system.

    
    
  
  
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    Possess complete knowledge of updating Vendor, Customer, and Material master records in the ERP system.

    
    
  
  
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    Define and implement Master Data Management (MDM) solutions.

    
    
  
  
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    Perform data profiling and data quality assessments of source systems to draft data quality rules.

    
    
  
  
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    Authorize the creation and maintenance of master data.

    
    
  
  
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    Create and maintain Master Data in SAP according to approved requests.

    
    
  
  
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    Efficiently locate information in the customer master and troubleshoot customer master-related transaction errors.

    
    
  
  
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    Restrict and detect unauthorized access to data.

    
    
  
  
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    Ensure defined periodic reporting.

    
    
  
  
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    Ensure compliance with the QA framework.

    
    
  
  
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    Participate in continuous improvement projects within Shared Services.

    
    
  
  
  
  


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  Service Excellence:

  
  
  
  
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    Ensure the overall delivery of services to OpCos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and the BSC, within a strong internal control framework.

    
    
  
  
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    Partner with the Service Management team to:

    
    
    
    
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      Provide input for service reporting.

      
      
    
    
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      Facilitate service transitions when required.

      
      
    
    
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      Analyze issues highlighted by the Business Account Manager and resolve them in a timely manner.

      
      
    
    
    
    
  
  
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    Ensure internal customer and supplier issues are handled in accordance with the escalation process, pushing back when proper protocol is not followed.

    
    
  
  
  
  

Skills & Desired Experience:

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  1 to 2 years of experience managing Vendor/Customer/Material master data maintenance activities in a client-service-oriented function.

  
  


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  Master Data Management certification is preferred.

  
  


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  Good understanding of business systems.

  
  


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  Ability to analyze and utilize information from a wide variety of sources.

  
  


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  Logical, process-based approach to problem resolution.

  
  


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  Credibility, trust, and professionalism.

  
  

Educational Qualification:

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  Bachelor’s Degree / Postgraduate in any field.

  
  


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  Knowledge of SAP is preferred.

  
  

Does this role excite you? Let's make progress together !

Department : Finance  

HR SPOC Name : Sneha NAIK