Associate Operations Manager

About Rapido

We are India’s largest bike-taxi platform, steadily venturing into Delivery, Cabs, Auto, Rental and more. Currently present in over 100 cities, we are growing close to 500% year-on-year with steady funding. We have changed the concept of intra-city travel and made last-mile connectivity affordable to all. Along with being the #1 choice of 10 million people, we have also built a solid captain base of over 5 million registered captains, who have bettered their lives with Rapido. As an employer, we provide a lot of ownership to our team members providing multiple avenues for them to grow within the company. You will only grow with us with the right balance of ambition, fun, and transparent work culture!

Rapido Cabs made its debut on May 2023, marking the commencement of its services in eight cities. Notably, Hyderabad, Bangalore, and Delhi stand out as the primary cities for this initial launch. However, the ambitious plan includes an extensive expansion to encompass over 50 cities in the coming 12 months.

We are not an option; we are a choice!

Job Summary:

The Associate Manager - Operations at Rapido is a key role responsible for supporting and assisting the Regional Manager in overseeing the day-to-day activities within a department or operational area. This position requires strong organizational and analytical skills, as well as the ability to collaborate with cross-functional teams, optimize processes, and ensure operational efficiency. This role plays a crucial role in driving performance, meeting targets, and maintaining a high level of customer satisfaction.. On Ground activities and implementation of activities and ensuring ROI is one of the key objectives.

Job Responsibilities:

Implementation: The candidate will be required to design processes, optimize operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust. Analyze data to optimize utilization, pricing and growth.

Analyze demand and supply dynamics and generate supply to satisfy market demand and achieve optimal levels of driver productivity.·

Plan BTL (Below the line) marketing activities as a part of new Supply & Demand acquisition

Able to strategize projects to increase city performance and constantly innovate the process flow of our operations

Track competitor’s movement in the market as a proactive measure and understand the distinctive strategies adopted by them and plan counter strategies to retain the existing supply base.

Provide on ground VOC - (Voice of Captains/customer) and ensure that the correct feedback is passed on to the central/strategy team

People management: Manage the Biz Ops to ensure best practices for implementation of different projects

Job Requirements:

4+ years of experience in relevant industry (preferably in Category, Operations or Process Excellence teams)

Strong Analytical and Problem solving skills- Startup Cultural Fit willingness to learn, to innovate, to take initiative, to think beyond conventional dogma, ability to work in a flat organization

Hustler i.e. one who can go to any lengths to get the job done- Proven track record of finding innovative solutions to business problems

Should have handled a team and blue collar employees

This role requires one to be street smart and can figure out alternatives in a very strict timeline and budget

Excellent written and verbal communication skills

Should know the local language and geographical area

What’s there for you?

Operations is the focal team responsible for building businesses at Rapido. You will get a golden opportunity to :

Be at the heart of disruption in mobility in India

Be the category leader/ driver in the country

Take initiatives and see it deliver results in near real-time

Put your impulse and analytical skills to use & adapt to the continually changing marketplace conditions

Get perspective & learn from the most experienced leaders of the category

Take high ownership and drive cities like your own business.

Excited to solve challenges? Join Rapido & chase bigger milestones too!