Associate, Operations POS

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Job Description

Job Summary

The individual is expected to maintain high performance standards, contribute to continuous improvement, and support team development through training and process enhancements. A strong focus on customer satisfaction, attention to detail, and timely delivery is essential.

As an Associate, your responsibilities would include -

• Execute transactions as per defined procedures and timelines to meet SLA targets.
• Ensure adherence to company policies, norms, and performance parameters.
• Resolve individual cases requiring rework to maintain high customer satisfaction (C-Sat).
• Generate ideas for improving processes within own work area.
• Set and pursue challenging personal goals with urgency and efficiency.
• Deliver accurate outputs with attention to detail and timeliness.
• Conduct training sessions to ensure team members are appropriately skilled.
• Support Assistant Manager by training team members as part of growth and development plans.
• Handle and help resolve process-level escalations to maintain customer satisfaction.
• Participate in ideation and process reengineering, document and train team on new processes.

Skills & Competencies

• Strong critical thinking and logical reasoning abilities.
• Flexibility and adaptability in dynamic environments.
• Quick learner with a proactive approach to personal development.
• Effective communication skills, especially in written and listening comprehension.
• Ability to train and mentor team members.
• Customer-focused mindset with a commitment to quality and efficiency.

Qualifications

• Bachelor’s degree (non-technical).
• 3–5 years of experience in Operations.
• Extensive experience with US Insurance platforms.
• Hands-on expertise in the US Insurance domain, preferably in Life Insurance, Annuities, and Retirement products.
• Open to work night shifts (US Time Zone)

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today!