Associate Product Analyst

To do so, you provide high-quality support services to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience. Candidate shall demonstrate willingness to be proactive as well as to independently own and take on new challenges. Identify and recommend product and support training opportunities for the team. Provision of our ITIL-based services with the aim of continuous quality improvement (As part of ISO 9001:2015 Quality management practices.) Primary working hours will be in Europe or North America hours as required A strong capacity and desire to develop personalized customer service with highly effective communication skills. The candidate is expected to understand and relate to customers' needs while effectively managing customer expectations. A strong background in technical and customer support is desired. The ability to effectively manage multiple urgent issues in parallel The confidence, communication, and interpersonal skills to manage and direct customers/partners and during urgent and/or critical situations The desire to learn new skills, coach, mentor, and train peers throughout the organization. The ability to work with teammates in a collaborative manner to achieve a mission. Presentation skills to prepare and present to large or small groups on technical and functional topics. Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases (for e.g. Oracle 19 or MS SQL Server), Operating Systems (for e.g. Windows 10/11, Windows Server 2016, 2019, 2022 or Linux OS i.e. Red Hat Enterprise Linux (RHEL) v8,9, Ubuntu Server 24 LTS, CentOS 7 etc.) Exposure and hands on knowledge on cloud platforms or Software as a Service (SaaS) ecosystems such as Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (GCP) etc. Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases. An understanding of web and web services development including use of RESTful API's, HTML and XML is preferred. Able to produce audience-appropriate technical communications with management, support personnel, and the customers. 0-1 years' experience with practical knowledge in a related support services field that comprises of technical and soft skills. Bachelor's degree in computer science, Information Systems, Statistics, Mathematics, or similar fields. Strong verbal and written communication skills for English is required including ability to adapt diverse cultural aspects. Other international languages such as German, French or other EU languages is a plus