Associate, Real Time Management

Job Title:

Job Description

LOCATION:   Bangalore

YEARS OF EXPERIENCE:  2­ yrs

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key responsibilities:

•        Responsible for preparing daily, weekly and monthly client/internal reports.

•        Preparation of weekly performance / KPI reports and maintaining performance dashboards

•        Preparing ad-hoc reports & analysis for management reporting and needs

•        Assisting in automating reports by designing macros

•        Preparing Monthly performance data for incentives for Operations

•        Data extract and data upload from the client system to the CNX side

•        Capacity planning and Scheduling for the process

•        Maintaining and updating trackers for ongoing programs & projects

•        Optimize use of tools/technology & to improve efficiency and effectiveness of the organization

•        Supporting key strategic projects involving Data mining & Analytics

•        Highlight data abnormalities that one may spot in the dataset before hand

•        Resolve escalated issues and requests from the account management

Key Skills and knowledge:

•        Team player with willingness to learn and drive to achieve

•        Advanced proficiency in MS Excel

•        Automating reports skill will be a preference

•        Ability to handle pressure situations

•        Ability to identify, correct and highlight errors.

•        Ability to simplify complex operations into repeatable processes

Edu Qualification : Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

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