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Associate Relationship Manager - Affluent_AFFLUENT_0832_0871_1005424

icon building Company : Kotak Mahindra Bank
icon briefcase Job Type : Full Time
icon geo-alt Surat, India

Job Description - Associate Relationship Manager - Affluent_AFFLUENT_0832_0871_1005424

Description

  • Handle Personalized Service Requests of Affluent (Solitaire) Customers and Deliver TAT.

  • Ensure Strict Adherence to Regulatory Requirements for Affluent Customer Segment.

  • Coordinate with Internal Teams – CPC / RPC / Investment Desks for Execution of Service Requests of Affluent Customers.

  • Manage Complaints and Ensure Resolution within TAT. 

  • Ensure Higher Customer Wallet Share through Service to Sales Cross-Sell and Deepening of Banking Relationship.

  • Deliver Performance on Service-Quality Scorecard

  • Visit Customers for Service Related and Profilers.


 


 



 




 



  • Excellent written and oral communication skills 

  • Excellent Communication Skills with Customer Service Orientation.

  • Courteous, Patient and Polite.

  • Team Player.

  • Knowledge of Microsoft Excel.

  • Understanding of Banking Norms and Processes.


 


 


 


 


 



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