Associate Senior Executive Owner Assist

As discussed, please find below details for Client Servicing & Delivery role with 99 Acres.

About Info Edge

Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage, and we will continue doing all that is needed to attract and retain the best available talent.   

About BU: 99acres.com

99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting, and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects.  

Title: Associate Senior Executive / Senior Executive 

Required Educational Qualification: Any Graduate or Postgraduate

Desired Experience: 1-3 years

Job Objective:

As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. 

Job Description:  

1.     Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage

2.     Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call

3.     Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience

4.     Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer

5.     Own all escalations and quickly acknowledge, resolve, and keep the customer in the buying cycle

Required Skills:

1.     Minimum of 1 year of experience in a similar role

2.     Strong communication and interpersonal skills to manage relationships with high-net-worth individuals

3.     Excellent organizational and time management skills

4.     Ability to work collaboratively with internal teams and external stakeholders

5.     Good analytical and problem-solving skills to pre-empt and resolve customer issues

6.     Experience in the real estate industry is preferred but not mandatory.