Associate Service Manager - WBG HO / IPO / CIP - Customer Service

Position : Sigma Account Service   -

Location : Mumbai BKC

Handling Account Opening, Account maintenance, Term deposit requests,

CMS setup documentation (new clients/modification for existing clients),

Escrow accounts creation, handling CMS client queries etc., through client interaction

Ensuring delivery of quality service to clients

 Ensuring customer requests/queries are attended to and resolved within TAT

 Coordination with stakeholders like RPC, CMS Setup, CMS Ops, PSM, RM,

LCC, BSG, IT etc. to speed up customer requests and resolve issues

Additional Skill Set Required: Should have knowledge about Nodal Account/ Escrow Account

  Ability to work under pressure in a dynamic environment

 Should have eye for detail &; be meticulous

 Strong communication (Oral and Written) &; Networking Skills