Associate Solution Consultant

Job Overview: 

At Coursera, our Enterprise team plays a key role in increasing global access to a world-class education. We work with enterprises, governments, and universities from around the world to provide learning opportunities that enrich the careers of their employees and citizens and drive impact within their companies and countries. Over the three years since we launched, the Enterprise business has grown rapidly and now serves 2,500+ enterprises around the world, across three major business verticals: Coursera for Business (C4B), Coursera for Government (C4G), and Coursera for Campus (C4C).

The Associates Solution Consultant is an Individual Contributor role with a global responsibility to support our enterprise sales efforts by taking lead in creating and delivering content recommendations – compiled as “curations” — that can be provided to government, business, and higher education prospects and customers.

The Associate Solution Consultant is an individual contributor role that is responsible for being an expert in Coursera’s content, from data science and AI to leadership and creativity. In its role supporting our enterprise sales efforts, the  Associate Solution Consultant will craft learning paths and content recommendations  – often compiled as “curations” — for Coursera’s customers globally, including Fortune 500 companies, national governments, and schools (both at higher education and secondary levels).. 

We are looking for someone who is excited about helping universities, governments, and businesses develop the skills of the future. This role is ideal for someone who is willing and eager to learn constantly. You will have to quickly develop expertise in a wide variety of skill areas, from leadership and communication to AI, data science, software development, and a range of professional skills. You will have access to unlimited Coursera courses to help facilitate your professional development and effectiveness in this role.

Responsibilities:

• Develop and maintain expertise in Coursera’s large content catalogue of courses and hands-on projects / Labs.


• Learn the basics of a wide variety of skill areas and subjects, from AI to leadership and other workplace skills.


• Use your knowledge of Coursera’s content to design curricula and skill building programs for companies, governments, and schools, including where relevant use of our pre-built curations and use our curation tools.


• Engage with our Sales, Customer Success, and Solutions Consulting teams in order to understand the business and skill requirements of a customer needing a curation and how the curation(s) that will be part of the proposed solution for a customer


• Advise our teams – and at times the customer - about how to approach creating the requested curation – and own the curation process.


• Review – and conduct additional discovery as needed with Sales or Customer Success teams – client goals, challenges, and requirements that need to inform the curation requested for a customer.


• Develop, deliver, and if needed present the curations and other materials, if relevant, to Sales team and possibly the customer


• Contribute to the development of best practices, processes, and tools to improve the efficiency and effectiveness of the Solution Consulting team

Basic Qualifications:

• 2+ years of experience in business analysis, education, or customer-facing roles preferred  


• Proficiency with data analysis in Excel / Google sheets 


• Strong analytical, organizational, time management, and problem solving skills


• Good communication skills

Preferred Qualifications:

• Deep interest in online education and an abiding belief in its ability to transform lives   


• An ability to quickly become an expert in new topic areas with no prior experience 


• Deep curiosity and a growth mindset                 


• Good presentation abilities and verbal communication skills


• Basic analytical and creative-problem solving abilities ; Attention to detail


• Entrepreneurial drive and desire to work in a fast-moving environment 

If this opportunity interests you, you might like these courses on Coursera:

• Learning How to Learn: Powerful mental tools to help you master tough subjects


• Critical Thinking Skills for the Professional


• Designing the Future of Work

#LI-MJ1