Associate / Sr. Associate - Customer Support - Referral

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job description

Sutherland is seeking a motivated and passionate person to join us as a Customer Support Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

In this position, you will be answering inbound calls to provide exceptional customer service to consumers. This could include responding to inquiries about products and services, processing payments, or performing general account maintenance. In some situations, up-selling customers to new products or services may be encouraged.

Our most successful candidates will have:

• Educational qualification should be 12th & above.
• Freshers & experience can apply.
• Customer oriented with Finance background is preferred.
• Strong and accurate data entry skills
• Strong typing Skills: 35 words per minute with 85% accuracy
• Excellent verbal and written communication skills; proficient reading skills required
• Flexible to switch between tasks
• Prior customer service experience preferred
• Excellent verbal and written English language skills.
• Good analytical and negotiation skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office.

Benefits include but are not limited to:

• Best-in-class workplace and top-notch compensation
• Opportunity to work with people who will become your second family.
• Upskilling, learning & career growth opportunities.
• Transport facilities for night shifts and own transport allowance.
• The opportunity to make someone’s day, every day.
• Rewards and recognition as you blaze your own trail and ignite your career.
• Medical insurance and leaves as per policy.

We Will Give You

• Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity.
• The chance to work with people who will become your second family.
• A workplace that’s never boring.
• The opportunity to make someone’s day, every day.
• Rewards and recognition as you blaze your own trail and ignite your career.

12th & Above

• Working Location: Hyderabad ( Lanco Hills)
• Perks: Cab facilities available in Night Shifts (within 25 Kms of office location).
• Shifts: 24*7/ Rotational Offs