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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Staff Engineer, Tech Support based in India.
This role goes beyond traditional technical support, focusing on solving complex engineering challenges while enabling teams and customers to achieve long-term success. You will operate in a fast-paced, global digital engineering environment where problem-solving, collaboration, and continuous improvement are key. The position involves working across diverse technologies and systems, helping diagnose, analyze, and resolve high-impact technical issues. You will also contribute to improving support processes, ensuring better scalability, efficiency, and user experience. In addition to resolving issues, you will act as a technical guide, supporting teammates and helping steer solutions in the right direction. This is a role for someone who enjoys deep technical engagement while also contributing to broader engineering excellence. The environment is dynamic, non-hierarchical, and highly collaborative, with opportunities to work across global teams.
Accountabilities:
- Diagnose, troubleshoot, and resolve complex technical issues across multiple systems and applications
- Provide high-quality technical support to internal teams and clients, ensuring timely and effective resolution
- Collaborate with engineering and product teams to identify root causes and implement long-term fixes
- Contribute to improving support workflows, tools, and documentation for better scalability and efficiency
- Guide and support junior team members, helping them approach technical challenges effectively
- Analyze recurring issues and proactively recommend enhancements to systems and processes
- Work across global teams to ensure seamless communication and consistent support delivery
Requirements:
- Strong experience in technical support, software engineering, or a related technical role
- Solid understanding of software systems, debugging, and troubleshooting methodologies
- Ability to analyze complex technical problems and propose effective solutions
- Good programming skills in one or more modern programming languages is a plus
- Experience working in collaborative, cross-functional, and global environments
- Strong communication skills with the ability to explain technical concepts clearly
- Proactive mindset with a focus on continuous improvement and knowledge sharing
- Ability to work in fast-paced environments and manage multiple priorities effectively
Benefits:
- Opportunity to work with a global digital engineering organization operating across multiple countries
- Exposure to diverse technologies, large-scale systems, and complex technical challenges
- Collaborative and non-hierarchical work culture focused on learning and innovation
- Career growth opportunities within a fast-scaling international engineering environment
- Flexible and dynamic work environment with global team collaboration
- Continuous learning and upskilling opportunities across modern technologies
- Inclusive workplace culture emphasizing ownership, autonomy, and impact.
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