Position Overview

We are seeking an experienced Network Team Lead, managing
15+ people with a minimum of 12 years of hands -on experience in enterprise
network infrastructure and service delivery. The candidate must have deep
expertise in Routing, Switching, DC Switching, Wi -Fi, Security, Load Balancers,
DNS, and Telephony and Voice solutions, coupled with strong knowledge of ITIL
processes (Incident, Change, and Problem Management). The role requires proven
ability in service delivery, reporting, people management, leadership, and team
development.

Key Responsibilities

Service Delivery & Operations

·         Lead and oversee day -to -day operations of
enterprise network infrastructure (Routing, Switching, DC Switching, Wi -Fi,
Security, Load Balancers, DNS Telephony and Voice solutions).

·         Drive effective execution of Incident, Problem,
and Change Management processes in ServiceNow (SNOW).

·         Ensure SLAs and KPIs are met with focus on
service reliability and end user satisfaction.

·         Deliver structured and meaningful reports on
incidents, outages, root cause analysis, and performance metrics.

·         Ensure high availability, performance, and
security of network services.

·         Provide technical guidance and troubleshooting
expertise for complex network issues.

·         Work closely with cross -functional teams to
integrate new network technologies and solutions.

·         Work with stakeholders closely to ensure
delivery of engineering projects and tasks.

·         Implement best practices for service delivery in
alignment with ITIL standards.

Governance, Compliance & Reporting

·         Maintain documentation, standards, and
compliance with organizational and security policies.

·         Provide regular dashboards and executive reports
to leadership and stakeholders.

·         Ensure governance of change requests, risk
assessments, and capacity planning.

Team & Resource Management

·         Lead, mentor, and develop a team of network
engineers.

·         Allocate resources effectively and manage
workloads to meet operational and project demands.

·         Foster a culture of continuous learning,
accountability, and collaboration.

·         Conduct regular performance reviews and create
individual development plans for team members.

Required Skills & Experience (Mandatory)

·         Minimum 12 years of experience in enterprise
network infrastructure management.

·         Strong expertise in Routing, Switching, Wi -Fi,
Firewalls (Palo Alto, Cisco ASA, etc.), Load Balancers (F5), DNS, and monitoring
tools (OMI, Prometheus, Infoblox etc.) and Telephony and voice solutions.

·         Proven hands -on and leadership experience in
Incident, Change, and Problem Management using ServiceNow (SNOW).

·         Solid knowledge of ITIL framework and service
delivery management.

·         Demonstrated people management and leadership
experience, with ability to manage and develop teams.

·         Strong analytical, reporting, and communication
skills.

·         Ability to work under pressure and manage
complex technical and operational challenges.

Preferred Qualifications (Good to have)

·         ITIL v4 certification (or equivalent).

·         Relevant networking certifications (CCNP/CCIE,
JNCIP, etc.).

·         Exposure to automation and scripting for network
management.

Key Competencies

·         Leadership & Mentoring – Ability to inspire
and guide a high -performing technical team.

·         Service Orientation – Strong focus on delivering
measurable business value.

·         Decision Making – Ability to make sound
technical and operational decisions under pressure.

·         Collaboration – Strong stakeholder engagement
and cross -team collaboration skills.

·         Innovation – Proactive in suggesting
improvements and introducing new technologies.