Overall Objectives of Job: 

• Function as the first point of contact of HR services.


• Responsible for accurate and timely resolution of L1 queries and requests.


• Responsible for performing tasks of moderate complexity as per specified standards with moderate. supervision. Typically involves some amount of independent decision making.


• Accountable for the completion of standard and non-standard tasks within the scope. 

 Qualification & Experience: 

• Formal education on HR or related topics (mandatory) and Higher Education in HR with masters in HR domain.


• 1 year of experience in same or similar role (experienced). 

Role Responsibilities

• Accountable for being the first respondent to customer’ queries and requests. 


• Accountable for the case management process in Service now.


• Collaborate with SME's (Level F) and team members on daily operational work perform standard and moderate complexity tasks timely and accurately on SuccessFactors (Employee central &Learning Management System) and Case Management (Service Now), as a hands-on processor.


• Number of tasks produced/reviewed with respect to standard cycle times. Timely delivery of assigned tasks in Service Now - Committed vs. Actual Delivery.


• Accurate resolution of customers queries within the agreed timelines.  


• Have regular interaction with customers around first line queries/requests for information.  


• Supports continuous improvement and organization development activities.


• Required to share knowledge and experience with team members.Required to assist associates or new resources for any process related tasks.