Associate-Service Desk-PTP

Location : LHGH, NAVI MUMBAI - India 

Job Req. ID : 18243  

Every contribution matters !! Join our journey of bringing the best customer experience on the table. Here is a chance for you to contribute in the role of Associate-Service Desk-PTP 

Location: Airoli, Navi Mumbai

Shift timing: 3:30am to 12:30pm

About the Role: 

Scope:

- Receiving queries from vendors and employees and accordingly resolving it themselves or
  routing it to the right person in the AP team for resolution. Queries may be related to all the three
  areas (AP, Payments Processing, Times & Expenses)

- Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs
  defined between Operating Companies and BSC and is within a strong internal control
  framework.

- Collaborate with the Service Management team to understand and effectively implement SLA.

- Ensure that Internal Customer and Supplier issues are dealt with in accordance with the
  escalation process and push back where this is not the case;

Desired Candidate Profile:

0-2 years of experience in Acoounts Payable

Experience in handling vendor queries

Does this role excite you? Let's make progress together !

Department : Finance  

HR SPOC Name : Atul Ubale