Associate-Technology Operations Engineering

Associate, Technology Operations Engineering monitors and maintains technology systems or infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives

• Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level target
• Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
• Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
• Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
• Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle.
• Support and monitoring of software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, e.g., Jenkins, etc.
• Automate deployments in test or production environments using standard
• Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts
• Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil.
• Drive automation and ensure automated test scripts are completed for new features.
• Mentor peers and demonstrate a passion for continuous learning environment for the team.
• Good attitude, communication, willingness to learn and collaborate.
• Bring a culture of innovation, ideas, and continuous improvement.
• Challenging status quo, demonstrate risk taking, and implement creative ideas.
• Implements resiliency standards, tooling, and best practices

Education Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience  
• A working understanding of cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus.
• Familiarity with monitoring and logging tools, and incident management best practices, to ensure reliability and performance of applications in a production environment.
• Experience in technology operations work
• Solid programming and scripting skills, with hands on experience to automate operational tasks using tools such as Python, Bash, Selenium, Linux and Ansible.
• Hands on programming experience in a minimum of one of the object-oriented languages like Java/Python
• Excellent problem-solving and troubleshooting abilities, focused on understanding, and resolving runtime issues quickly.
• Practical experience with implementation of system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time).
• Experience with Continuous Integration and Continuous Delivery environment and platforms, such as GIT, Maven, and Jenkins
• Effective communication skills with ability to explain concepts to product managers and business partners and translate technical terms to meet business needs.  
• Excellent collaboration skills, with the ability to work effectively in a cross-functional environment.
• Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.
• Public Cloud certification is a plus