Asst. Manager/Sr. Executive - HR (Hospital Operations)

Role
Overview

The Assistant Manager/ Sr. Executive – HR
is responsible for ensuring smooth and disciplined HR functioning at the
hospital, where workforce management is dynamic due to 24x7 shift operations,
and critical service demands.  The role
is accountable for end -to -end HR operations, including recruitment, onboarding,
shift & roster management, attendance administration, payroll inputs,
statutory compliance, grievance handling, and facility support.

This position plays a vital role in
maintaining workforce stability, reducing attrition, ensuring fair shift
allocation, and fostering transparent communication across hospital staff,
medical teams, paramedics, and support departments.

Key Responsibilities:

Recruitment, Onboarding &
Induction

• Manage end -to -end
  hiring for hospital staff: nurses, paramedics, technicians, support staff,
  administrative roles, etc.
  
• Ensure timely
  onboarding, including document verification, medical fitness, badge creation,
  HRMS setup, and joining        formalities.
  
• Conduct
  structured induction covering hospital protocols, patient safety, duty
  expectations, attendance norms, and  regulatory compliances.
  

Shift, Roster & Attendance Governance

• Prepare and
  manage duty rosters, shift rotations, relievers, overtime planning, and
  emergency staffing.
  
• Ensure equitable
  and transparent shift allocation to reduce unrest and grievances.
  
• Monitor daily
  attendance, absenteeism, late marking, early exits, and ensure timely monthly
  attendance closure.
  
• Coordinate with
  Departments to ensure adequate staffing per shift based on patient load and operational
  needs.
  
• Implement
  work -hour discipline and enforce duty compliance as per hospital standards.
  

Payroll Inputs, Variance Checks
& FnF Support

• Validate monthly
  attendance, overtime, night shift allowances, leave balances, and submit
  accurate payroll inputs to Head Office.
  
• Reconcile
  attendance and resolve mismatches with department heads.
  
• Handle
  resignations, conduct exit interviews, process clearances, and ensure timely
  full -and -final settlements.
  
  

Employee Relations, Grievances
& Retention

• Act as the first
  point of contact for employee issues related to shifts, workload, supervisors,
  behavior, or workplace conditions.
  
• Address
  grievances promptly, professionally, and impartially; escalate critical issues
  appropriately.
  
• Conduct regular
  floor rounds to identify early signs of unrest or dissatisfaction.
  
• Implement
  retention practices specifically for high -turnover roles (e.g., nursing &
  support staff).
  
  

Statutory Compliance & Hospital Regulatory Requirements

• Ensure compliance
  with:
    - ESIC / PF
  registration and benefits, Shops &
  Establishment Act / Clinical Establishment Act, Labour codes, Hospital -specific
  staff certifications & renewals.
  
• Maintain
  statutory registers, inspection records, license renewals, and HR -related
  compliance documentation.
  
• Support audits
  (internal, external, medical, statutory) with organized and updated HR and
  facility documentation.
  

Training, Capability Building & Skills Data Management

• Identify
  department -wise training needs through feedback, skill gaps, error reports, and
  supervisor inputs.
  
• Coordinate
  technical, clinical, behavioral, safety, and soft -skill training programs.
  
• Maintain a
  training database capturing attendance, completion, competencies, renewal
  dates, and certification requirements.
  
• Promote
  continuous learning culture among hospital staff.
  

Employee Engagement, Welfare, Well -being & Hospitality
Support

• Manage end to end
  employee engagement activities to enhance workplace culture and employee
  satisfaction.
  
• Manage
  hostel/quarters allocation, accommodation conditions, housekeeping oversight,
  cafeteria coordination, and staff amenities.
  
• Monitor hygiene,
  safety, and facility upkeep to ensure workforce well -being.
  
• Coordinate
  employee health checkups, insurance processing, and welfare schemes.
  

Communication, Discipline & Policy Awareness

• Conduct periodic
  communication meets to reinforce HR policies, shift rules, leave norms, behaviour
  expectations, and safety guidelines.
  
• Update employees
  on duty changes, compliance requirements, and hospital protocols.
  
• Conduct
  counselling sessions and manage disciplinary actions in a fair and consistent
  manner.
  

HR Documentation, MIS & Reporting

• Maintain updated
  staff files, certifications, contracts, licences, and credentials for regulated
  roles.
  
• Provide periodic
  reports on attrition, staffing levels, shift stability, grievances, onboarding,
  training, and compliance.
  
• Maintain
  confidentiality of all employee and hospital data.
  

Requirements

Qualifications & Experience

• Bachelor’s degree
  in HR, Business Administration, Hospital Administration, or related field
  (Postgraduate/ Law qualified preferred).
  
• 6 -8 years of
  experience in HR, IR, or staff administration roles preferably in hospital,
  healthcare, institutional, or high‑volume shift -based environments.
  
• Strong knowledge
  of leave & attendance systems, shift operations, statutory compliance (PF,
  ESIC, labor laws), and HRMS platforms.
  
• Experience
  dealing with high -turnover departments, multi -shift rosters, and workforce
  grievances.
  

Key Skills & Competencies

• Excellent
  communication, empathy, and negotiation skills, especially for dealing with
  medical & nursing staff.
  
• Strong
  conflict -resolution capability and ability to manage shift -related grievances.
  
• High integrity,
  fairness, and ability to maintain calm during workforce disputes.
  
• Structured
  approach to documentation, attendance monitoring, compliance, and audit
  handling.
  
• Strong
  coordination abilities across HR, nursing heads, operations, admin, and
  external agencies.
  
• Analytical
  thinking for staffing, attrition analysis, and workforce planning.