Atlassian Administrator

Sangoma is seeking a skilled Atlassian Administrator to join our technology team and manage our suite of Atlassian products, including Jira, Confluence, and Bitbucket. As an Atlassian Administrator, you will be responsible for optimizing our development and project management workflows, ensuring seamless collaboration across teams. You will play a vital role in enhancing productivity through best practices in tool management and user support, while also contributing to the overall strategy of our software development ecosystem. If you thrive in a fast-paced environment and have a passion for fostering collaboration through technology, this could be the perfect opportunity for you!

Your Role:

• Administer and support all Atlassian products in use:
• Jira Software (project configuration, workflows, schemes, custom fields, permissions)
• Jira Product Discovery
• Confluence (spaces, templates, permissions, macros)
• Bitbucket Cloud (repo permissions, pipelines)
• Opsgenie (on-call schedules, integrations, alert rules)
• Statuspage (incident communication setup and maintenance)
• Atlas (team/project visibility and alignment)
• Atlassian Guard (security policies, SSO/SAML, audit logs)
• Atlassian Analytics (data visualizations, dashboards)
• Collaborate with engineering, IT, and business teams to gather requirements when requests come in 
• Develop and maintain automations using Atlassian Automation.
• Monitor system performance, license usage, and platform health; suggest scaling and cost-optimization opportunities
• Provide user support and training for both technical and non-technical users
• Support SOX or other regulatory requirements

• 5-8 years of hands-on experience administering Atlassian Cloud tools
• Proven experience with multi-instance consolidation of Jira
• Strong administrative experience in:
• Jira Software (cloud): project management, custom workflows, automation rules
• Confluence: space structuring, macros, permissions
• Bitbucket Cloud: repo governance, pipelines
• Opsgenie, Statuspage, Atlas, Atlassian Analytics
• Familiarity with Atlassian Guard for access and policy management
• Understanding of Atlassian Marketplace apps, their evaluation, and configuration
• Excellent problem-solving, documentation, and communication skills
• Preferred:
• Experience supporting organizations going through mergers and acquisitions
• Knowledge of SOX compliance, IT change control, and access review processes