Automated Operations Engineer

Primary responsibility is to Monitor the KPI & Alarms for the multivendor RAN nodes system. To oversee end to end Networks performance and maintain the acceptable level of network quality of service as per business objectives and a set of predefined network Key Performance Indicators Maintain a certain agreed level of Network performance, availability, reliability, integrity and usability by monitoring, analysing and reporting predefined Key Performance indicators (KPIs), measures and customer feedback. Creation of TT through tools within the agreed Response time. Develop and submit network quality and performance periodical, events and upon request reports to management, dashboard, and others. End-to-end service quality for the whole network including 2G, 3G, 4G and 5G Radio Access Network. Maintain certain quality of service aligned with the business objectives and customer expectations by setting, monitoring, and analysing a set of service/ customer quality KPIs. To assist in monitoring, isolating, and resolving problems related to network quality, service degradation and capacity issues for Interconnections and forecasting. To ensure for the planning, design, installation, configuration, and control of the monitoring subsystem is specified by an appropriately defined Monitoring Process. Control/advice on monitoring of customer complaints as per standard defined metrics to minimize customer complaints and increase customer satisfaction. Formulation of procedures and work instructions related to the performance sections. Perform any other related duties as required and advised by the higher management. Problem solving & creative thinking. Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)