Availability Management - Manager

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plc's operational risk.

• Support delivery of an industry-standard, best-in-class ITSM/SIAM strategy. 

• Drive consistent ITSM policies, processes, and procedures that harmonise Service & Integration Management and add business value. 

• Develop, implement, and maintain the Availability Management process aligned with ITIL best practices. 

• Monitor, measure, and report on service and component availability, ensuring adherence to agreed SLAs and KPIs. 

• Conduct availability, reliability, maintainability, and serviceability analyses to proactively identify risks and improvement areas. 

• Work closely with Capacity, Incident, Problem, and Change Management teams to ensure end to end service continuity and stability.

• Collaborate with vendors and internal teams to ensure high system uptime, adherence to contracts, and performance against OLAs/SLAs. 

• Maintain and improve monitoring strategies, alerting mechanisms, and reporting dashboards to enhance service visibility. 

• Provide leadership in driving continuous improvement initiatives to optimize service uptime, resilience, and operational efficiency.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.