AVP - US Banking Operations

Title: AVP - US Banking Operations

Candidate Expectation and Roles & responsibilities

Minimum 20 years of experience in Banking domain( including, AML, Asset finance, Retail banking, Fraud, Disputes etc.)

Expert in USA banking domain with strong project management skills.

Leading large engagements of 1000+ FTEs

Plan and drive continuous improvement engagements in both non-operational and operational areas, including the ability to harmonize and optimize processes.

Identify process/business capability/organizational inefficiencies through a current state/future state analysis and develop targeted recommendations to close gaps.

Use multiple data sources to conduct capability assessments and strategic workshops to gain alignment with stakeholders on business objectives and technology and process priorities.

Synthesize quantitative and qualitative data, extract insights and develop strategic recommendations.

Anticipate customer needs and, using a developed fact-base, identify and discuss potential solutions to improve the customer journey.

Work with the business, product, IT, project team, work stream leads and key stakeholders to ensure the various stages of the project delivery are understood, accepted, and approved by key stakeholder within the agreed timelines.

Lead, guide and support multiple work stream leads / consultants through the design and implementation of targeted change strategies including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability.

Strong project management skills - Structuring projects, managing profitability, and ensuring exemplary delivery.