Azure DevOps Engineer | Production Support L2/L3

Why Keyrus, Why Now!

Keyrus is an international group of 2,800 consultants and experts across 28 countries, built on a single conviction: AI does not transform businesses. Architected intelligence does.

For more than 30 years, we have been building the data foundations that make intelligent systems work — designing the Operating System of the intelligent enterprise, where intelligence is embedded into the core of business processes to create sustainable value: we operationalise intelligence.

AI does not replace humans. It repositions us to a place no system can follow: understanding, deciding, designing, and creating.

At Keyrus, you will not just develop skills — you will develop judgment. Your expertise sharpens with every system you architect, every client challenge you solve, and every deployment that compounds on the last.

Over time, you grow into one of the rarest professionals of the intelligence era: someone who bridges data, AI, and human decision-making at scale, across industries and geographies. This is not a role you fill. It is a discipline you master and a story you help write to become a Keyrus Architect of Intelligence.

Technology amplifies. Keyrus culture differentiates. Industrial discipline connects the two.

Role Details

Job location: Pune or Bangalore (Hybrid — 3 days per week in the office)
Contract type: Permanent
Target start date: September 2026
⏰ Working hours: Full-time (40h/week), shifts switch between the APAC and GMT timezone

• India General shift: 10:00 AM to 7:00 PM IST

Compensation: INR 10,00,000 – 28,00,000 per year (according to experience)

What You'll Architect

As a Production Support / DevOps Engineer, you will play a critical role in ensuring the reliability, performance, and operational stability of business-critical applications across cloud, API, and data platforms.

This role is both technical and consultative — working alongside development, cloud, and operations teams, you will help keep systems running smoothly while contributing to continuous improvement initiatives and modern DevOps practices. We’re looking for professionals who think like architects and act like builders.

• Provide production support for business-critical applications, escalating complex issues to L2/ L3 as needed

• Perform log analysis and collaborate with Java development teams to identify and resolve incidents.

• Help monitor and support REST APIs, distributed applications, and cloud-based services.

• Get hands-on exposure to applications deployed on Azure Kubernetes (AKS), working alongside senior engineers

• Assist in the operation of key Azure services, including Blob Storage, Azure SQL Server, and Static Web Apps.

• Work with Cosmos DB and Snowflake environments while expanding your expertise through hands-on learning.

• Perform basic operational tasks in Unix/Linux environments.

• Support DevOps processes, including deployments, releases, and environment validation

• Learn and apply monitoring and observability practices to help identify incidents

• Manage incidents, service requests, and changes using ServiceNow.

• Support scheduling and batch operations using Control-M.

• Maintain technical and operational documentation in Confluence.

• Use GitHub and Azure DevOps for collaboration, source control, and pipelines

• Contribute to Agile teams and continuous service improvement initiatives.

Who You Are

• You are curious, proactive, and solutions-oriented, with a strong desire to learn and grow.

• You enjoy investigating issues and turning complex problems into practical solutions.

• You are comfortable balancing operational support responsibilities with continuous improvement initiatives.

• You thrive in collaborative environments and enjoy working with developers, cloud engineers, and business stakeholders.

• You take ownership of incidents, follow through on commitments, and maintain a strong sense of accountability.

• You remain calm and structured when working in fast-paced production environments.

• You value continuous learning and are interested in building a long-term career in DevOps, Cloud Operations, and Platform Engineering.

• You communicate clearly and effectively across technical and non-technical audiences.

️ What You Bring

Qualifications & Experience

• 2-8 years of experience in Production Support, Application Support, DevOps, or related operational roles.

• Support experience, comfortable triaging and escalating incidents (L1, L2 and L3)

• Some hands-on experience with troubleshooting and log analysis.

Technical & Professional Skills

• Experience troubleshooting application issues through log analysis and root-cause investigation.

• Basic exposure to APIs and service-based architectures

• Working familiarity with core Azure technologies, including AKS (Azure Kubernetes), Cosmos DB, and cloud-based applications.

• Solid understanding of SQL for data investigation and analysis.

• Exposure to Python, Java, and Spring Boot environments.

• Some exposure to CI/CD tools such as GitHub and Azure DevOps

• Understanding of production support processes, incident management, and operational excellence.

• Strong analytical, problem-solving, and communication skills.

Nice to Have

• Exposure to Azure services, such as Blob Storage, SQL Server, or Static Web Apps.

• Familiarity with Snowflake or willing to upskill.

• Experience with monitoring and observability tools, especially Dynatrace.

• Basic knowledge of Apache Kafka.

• Familiarity with Unix/Linux fundamentals and with software tools like ReactJS and Terraform

• Experience working in consulting, international, or multicultural environments.

⭐ What Makes You Successful

• You take ownership of production issues and work proactively to drive resolution.

• You combine a support mindset with a continuous improvement approach.

• You learn quickly and become increasingly autonomous in managing complex environments.

• You communicate effectively during incidents, ensuring stakeholders remain informed and aligned.

• You collaborate naturally with developers, cloud engineers, and operational teams.

• You remain calm under pressure and can prioritise effectively in a dynamic environment.

• You leverage monitoring data and operational insights to improve reliability and performance.

• You actively contribute knowledge, documentation, and best practices that benefit the wider team.

• You are motivated to expand your expertise across Cloud, DevOps, Platform Operations, and Site Reliability practices.

What We Offer at Keyrus India

• Hybrid work model (3 days/week in the office)

• 18 paid leaves + 9 public holidays

• ₹5L medical insurance + ₹10L accident insurance

• Competitive fixed salary with EPF & statutory benefits

• International consulting exposure with Keyrus clients

• Discretionary Bonus Scheme

• Referral Bonus Scheme

• Training & Development via KLX (Keyrus Learning Experience)

How Our Salary Ranges Work

At Keyrus, salary ranges reflect different levels of mastery and impact within the same role — not different job titles.

• Bottom of the range
  You meet the core requirements and will need ramp-up time and support.

• Middle of the range
  You are fully autonomous from Day 1 and deliver consistently.

• Top of the range
  You are a reference for the role, mentor others, and raise the bar for the team.

Final offers are based on experience, autonomy, scope, and market context, and are discussed transparently during the process.

Responsible AI & Recruitment

At Keyrus, all stages of our recruitment process are conducted and evaluated by human recruiters and interviewers.
To support accuracy and efficiency, AI may occasionally be used internally by our team exclusively for note-taking purposes during interviews. AI is never used to make decisions.

To ensure fairness, authenticity, and the protection of confidential and proprietary information, the use of AI tools by candidates during the recruitment process is strictly prohibited.

Our commitment to responsible AI practices ensures that hiring decisions are based solely on each candidate’s own skills, experience, judgment, and expertise.

⚠️ Any use of AI assistance during the interview process may result in immediate disqualification from the recruitment process.

♿ Equal Opportunity Statement

We are committed to building an inclusive workplace and encourage applications from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, age, disability, or any other protected characteristic.