Back Office Executive

Position
We seek a dedicated and service-oriented Executive for our Back Office/Operations department. A successful candidate will be key to delivering exceptional customer service to our patients, ensuring efficient patient registration, accurate account management, and seamless communication with other departments. You will work closely with the clinical team to maintain records, handle queries, and manage billing, all while adhering to strict security and confidentiality standards.

Responsibilities

• Patient Admission
  • Execute orders from the Head of Department (HOD).
  • Collate essential information, including doctor visits and equipment details, from the Clinical Department.
  • Handle patient billing and maintain a 24-hour turnaround time (TAT).
  • Communicate with patients regarding reports and maintain detailed records of daily activities.
  • Prepare daily operational reports.
• Handling Queries
  • Address patient queries and coordinate with relevant departments to resolve them promptly.
  • Manage the hospital's mailbox, responding to inquiries in a timely and professional manner.

Qualifications

• Graduate or Postgraduate in any discipline from a recognized university or college.
• 0 to 2 years of experience in customer relations, preferably within healthcare or the hospitality industry.
• Ability to type at a speed of at least 40 words per minute.

About Asian Heart Institute

Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.



Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.