Back Office Supervisor

Job Title: Back Office Supervisor

Location: Thane
Shift: Rotational Shifts
Working Days: 5 Days a Week (2 Days Off)
Job Summary:
We are seeking a proactive and experienced Team Leader to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.

Key Responsibilities:
Team Management: Supervise, mentor, and motivate a team to achieve performance targets and service level agreements (SLAs).
Client Handling: Serve as the primary point of contact for client communication and issue resolution, ensuring high levels of client satisfaction.
Report Making: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required.
Roster Management: Develop and manage team rosters effectively to ensure optimal shift coverage, especially for rotational shifts.
Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to team members.
Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and service quality.
Conflict Resolution: Address and resolve team conflicts in a timely and effective manner.

Proven experience in a leadership role (Team Leader/Supervisor)
Strong organizational and multitasking skills
Proficient in MS Excel and report generation tools
Excellent communication and interpersonal skills
Experience in managing rotational shifts and flexible schedules
Ability to work in a fast-paced, target-driven environment