Banking L2 + Voice Support Engineer

Job Description: Banking L2 + Voice Support Engineer

Job Overview

• Position: Banking L2 + Voice Support Engineer


• Location: Airoli, Mumbai

Technical Requirements & Core Responsibilities

Candidates must possess solid knowledge and hands-on expertise in the following components:

• CUCM: Strong knowledge of Cisco Unified Communications Manager (CUCM), including issue resolution and detailed configuration.


• Expressway: Proficiency in Expressway C and Expressway E troubleshooting alongside basic log analysis.


• MRA: Expertise in troubleshooting Mobile and Remote Access (MRA) related issues.


• Collaboration Infrastructure: Fundamental knowledge of CMS, CMM, and TMS.


• CUBE Configuration: Expert-level knowledge of Cisco Unified Border Element (CUBE) configuration and comprehensive log analysis.


• Video Conferencing: Ability to troubleshoot VC devices and quickly identify or isolate issues.


• Collaboration Tools: Sound understanding of Telepresence devices, WebEx meetings, calling processes, and Admin Control Hub management.

Notice Period Preference: We are ideally looking for immediate joiners or candidates with a maximum notice period of 30 days to best support our current project timelines. While we deeply appreciate longer notice periods, we will unfortunately be unable to consider timelines exceeding 30 days for this urgent requirement.