Banking - P2P Support Analyst - C10, Officer - Mumbai

The P2P support analyst is responsible for supporting Citi business partners by handling Purchasing Requisitions, creating Purchase Orders (POs) for various goods and services and managing purchasing catalogues in Procure to Pay (P2P) system.

Responsible for daily transaction processing; ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations. This role often entails assisting with invoice processing, payment management, vendor communication, and resolving issues related to the P2P process.

• Perform compliance check, approve and coordinate approval of orders.
• Maintain service levels to customers, evidenced by performance indicators and meet all audit guidelines ensuring adherence to Citi process and procedures
• Manage purchasing catalogue content. Obtain long-term quotes for catalogues without contract base; ensure all frequently purchased items are included in the catalogues
• Respond to clients and supplier inquiries and clarify requirements and provide information as needed
• Additionally, participate in key projects, programs and initiatives to support the goals and objectives of the organization.

Key Responsibilities:

Invoice Processing:

• Reviewing and verifying vendor invoices for accuracy and completeness.
• Ensuring adherence to company policies and tax regulations.
• Communicating with internal and external stakeholders to resolve invoice-related issues.

Payment Management:

• Managing payments, including verifying payment proposals and resolving disputes.
• Ensuring timely and efficient payment processing.

Issue Resolution:

• Resolving escalated issues related to the P2P process.
• Identifying and addressing bottlenecks and problems in the P2P cycle.

Process Improvement:

• Participating in continuous improvement initiatives to optimize P2P processes.
• Assisting in process documentation and training.

Reporting and Analysis:

• Assisting with monthly/quarterly reporting, audits, and process documentation.
• Analyzing data and providing insights to improve P2P operations.

Compliance:

• Ensuring compliance with company policies, controls, and procedures.
• Assisting with internal and external audit requests.

Additional Skills and Qualifications:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, etc.).
• Experience with P2P & ERP systems is often a plus.
• Knowledge of accounting principles and financial systems.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
• Ability to handle multiple tasks and prioritize work effectively.

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