Banquet Manager

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We are seeking a highly organized and customer-focused Banquet Manager to join our team in Mumbai, India. The ideal candidate will oversee all aspects of banquet operations, ensuring exceptional service and memorable experiences for our guests.

• Lead and supervise the banquet team, fostering a positive and efficient work environment
• Plan, coordinate, and execute a wide range of events, from intimate gatherings to large-scale functions
• Develop and implement standard operating procedures for banquet operations
• Manage staffing schedules, ensuring appropriate coverage for all events
• Oversee food and beverage quality, presentation, and service standards
• Collaborate with the culinary team to create innovative menu offerings and accommodate special dietary requirements
• Monitor and control banquet department expenses, including labor costs and supplies
• Handle guest inquiries, concerns, and special requests promptly and professionally
• Ensure compliance with all health, safety, and liquor regulations
• Conduct regular training sessions to enhance team performance and maintain service excellence
• Analyze event feedback and implement improvements to enhance guest satisfaction
• Coordinate with other departments to ensure seamless event execution

• Bachelor's degree in Hospitality Management or related field preferred; High school diploma or equivalent required
• Minimum 2-3 years of experience in banquet management or similar role
• Excellent leadership, communication, and interpersonal skills
• Strong organizational and time management abilities
• Proven track record in customer service and guest satisfaction
• Proficiency in catering software and point-of-sale systems
• Solid understanding of food and beverage operations, including menu planning and cost control
• Experience in event planning and coordination
• Strong budgeting and financial management skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Knowledge of health, safety, and liquor regulations
• Familiarity with local cuisine and customs in Mumbai, India
• Valid food handling certification and liquor license (as required by local regulations)
• Analytical mindset with strong problem-solving abilities
• Ability to multitask and maintain composure in a fast-paced environment
• Demonstrated success in training and developing team members