Barista

THE ROLE

As a Barista at Bombay
Sweet Shop, you will play an essential role in providing a fantastic coffee
experience to our customers. You’ll be responsible for brewing the perfect cup
of coffee, serving specialty beverages, and sharing your passion for coffee
with guests. Your role will involve greeting customers, offering
recommendations, and ensuring that every customer leaves with a smile.

This role will report to
the Cafe Operations Manager and will be based across multiple locations
in Mumbai.

WHO YOU ARE

You are a friendly,
enthusiastic individual with a genuine love for coffee and exceptional customer
service. You have a positive, approachable attitude and enjoy engaging with
people. Whether you’re making a perfect espresso or educating customers on our
unique in-house blends, you take pride in delivering an unforgettable
experience.

YOUR TEAM

You’ll be part of the Barista
Team, working closely with other team members to ensure smooth operations
in a dynamic and vibrant cafe environment.

WHO YOU WILL REPORT TO

You’ll report directly
to the Cafe Operations Manager, collaborating with the broader cafe team
to ensure the seamless running of day-to-day operations.

YOU WILL BE RESPONSIBLE FOR

• Coffee Preparation: Prepare and
  serve coffee, specialty beverages, and other drinks according to customer
  preferences and company recipes.
  
• Customer Service: Greet
  customers, provide product recommendations, and share information about
  our in-house coffee blends.
  
• Coffee Equipment: Operate
  coffee equipment, including espresso machines, grinders, and brewers,
  while ensuring proper maintenance and cleanliness.
  
• Sales: Upsell additional items, such
  as pastries or other beverages, to enhance the customer experience.
  
• POS Management: Handle cash
  transactions, operate the POS system accurately, and ensure proper billing
  and payments.
  
• Sanitation & Cleanliness: Maintain cleanliness and organization of the coffee station and service
  area.
  
• Health & Safety: Follow food
  handling and sanitation guidelines to ensure health and safety standards
  are met.
  
• Team
  Collaboration: Work closely with other team
  members to ensure smooth operations and exceptional customer experiences.
  

SKILLS & EXPERIENCE

To excel in this role,
you’ll need:

• Minimum 2 years of experience as a Barista in a customer-facing environment.
  
• A strong knowledge of coffee, especially Indian
  coffees, with a keen interest in global coffee trends.
  
• Experience in using restaurant software (POS,
  checklists, and inventory systems).
  
• Fluency
  in English and Hindi for effective communication with
  customers and colleagues.
  

WHAT YOU’LL GET

• Learning Opportunities: Expand your coffee knowledge and skills in a dynamic, coffee-centric
  environment.
  
• Team Culture: Be part of a vibrant and
  supportive team that values collaboration and excellence.
  
• Growth Potential: Join a
  company that’s scaling new heights with multiple locations across Mumbai
  and beyond.
  
• Recognition: Contribute to the success of Bombay Sweet Shop, a part of Hunger Inc.’s
  award-winning family of brands.
  

If you are passionate
about coffee, customer service, and creating memorable experiences, we’d love
to have you on our team!