Benefits Administration Services Associate II

Company : Conduent Incorporated

Job Type : Full Time

Visakhapatnam, India

Job Description - Benefits Administration Services Associate II

Description

Improves participant decision-making process by advising participants on plan provisions.

Responds to client-specific inquiries, including telephone and web correspondence.

Completes transactions related to customer inquiries with limited supervision.

Meets timeliness and accuracy standards.

Documents calls by creating detailed notes in the case management system.

Completes callbacks in a timely manner and escalates as appropriate.

Adheres to call center metrics and guidelines within established procedures.

Explains the appropriate participant forms and provides guidance on completion.

Performs other duties as assigned.

Complies with all policies and standards.

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About the Company

Conduent Incorporated

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a d...

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Benefits Administration Services Associate II

Job Description - Benefits Administration Services Associate II

About the Company

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