Benefits Operations Specialist

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. You may just be the right candidate for this or other roles. General education, vocational training and/or on-the-job training Typically 2+ years experience in a product operations, customer service, or similar role Excellent critical thinking and problem-solving abilities Solution oriented and proactive approach to tackling issues, with an ability to identify new opportunities, synthesize information quickly, and prioritize effectively to increase efficiency. Excellent written/oral communication with the ability to interact effectively with internal teams and external contacts Excellent communication and presentation skills Strong attention to detail, ownership of work, and tremendous project/time management skills Integrity in handling confidential and sensitive information Experience in optimizing processes and increasing efficiency Proficiency with Excel / Google Sheets Help drive our overall strategy around our plan shopping and quoting engine experience for our partners and clients. Driving productivity on our operations team in Bangalore. Work closely with our Benefits Solutions team and other internal teams to develop and prioritize product improvements. There are many constituents who interact with BPO on a daily basis. It is important to keep open lines of communication across our many internal teams including: product, engineer, customer care, partner success, product marketing, sales, etc. Interact and engage closely with carrier partners, third party vendors, and brokers. Project-manage across several subject areas. As a team, we are constantly juggling different projects that often consist of many parts of BPO functions. Each project needs a champion to own and drive success. Performs other duties as assigned Work in a clean, pleasant, and comfortable office work setting.