Billing & Collections Specialist

This role is for one of the Weekday's clients

Salary range: Rs 1000000 (ie INR 10 LPA)

Min Experience: 1 years

Location: Bangalore, Gurgaon

JobType: full-time

This role focuses on driving efficient and timely collections while maintaining accurate financial records and clear communication across teams. You will handle daily follow-ups, ensure payment commitments, escalate overdue accounts when needed, and keep all billing, invoicing, and ageing reports up to date. The position requires strong ownership, attention to detail, and the ability to collaborate closely with founders, finance, sales, and success teams to ensure smooth cash-flow operations.

Key Responsibilities

• Conduct daily follow-ups with clients through WhatsApp, calls, and email.
• Send invoices, payment links, reminders, and ensure timely acknowledgment.
• Escalate overdue accounts with legal notices when required.
• Secure clear and trackable payment commitments from clients.
• Maintain accurate and updated client point-of-contact records.
• Coordinate regularly with founders and finance teams to support collection efforts.
• Manage and track ageing buckets: 0–30, 30–60, 60–90, and 90+ days.
• Prepare weekly ageing reports and collections forecasts.
• Identify risky accounts early and raise timely alerts.
• Track Shopify subscription payouts and invoice payments.
• Keep CRM systems and tracking sheets up to date with real-time information.
• Coordinate with Sales and Success teams regarding upgrades, billing adjustments, and client escalations.
• Support monthly MIS reporting, reconciliations, and billing automation or migration activities.

What Makes You a Great Fit

• Strong ownership mindset with a disciplined and structured approach to follow-ups.
• Excellent communication skills, both written and verbal, with the confidence to handle difficult conversations.
• High attention to detail with the ability to maintain accurate financial and client records.
• Comfortable working in fast-paced, high-growth environments where priorities evolve quickly.
• Proactive, organized, and able to independently identify risks before they escalate.
• Strong collaboration skills to work effectively with cross-functional teams.
• Analytical thinking with the ability to interpret ageing data, forecast collections, and support business decisions.